[China Glass Network] Maintaining old customers and developing new customers is something that every business person wants to do. A company must continue to develop, while expanding new customers, but also can not lack the support of old customers, here I say my own experience.
Back to the front, in language communication. Every customer is my friend. For their personality, they must have an analysis and understanding. For example, if you are talking humorously, you can relax when you are chatting with them or even talking about work, communicate in some language that is more relaxed and humorous, and even talk about topics other than work; and meet those serious and demanding terms. More prudent, we must pay attention to their polite language, to be serious, cautious, and seriously; when encountering the kind of resolute and quick-moving, it is necessary to answer the customer's question as soon as possible, giving a short time More reasonable response; some customers do not like telephone communication, like to communicate in the form of e-mail, then they must meet the customer's requirements, patiently reply to the customer's mail, and sometimes even reply to a message in one sentence However, things may be a little troublesome to do, but the results usually get unexpected gains. Second, there are many similar products on the market, and there is a lot of competition. You can sit back and relax without becoming a customer. Customers may change their minds at any time to purchase products from other homes. Therefore, after working with the customer, you have to track the delivery time of the product. After the product is delivered to the customer, it is necessary to track the progress of the product. Is it easy to use? Is there any problem that needs to be solved in time? Or whether further technical service is needed. and many more. In this way, the customer will be deeply impressed, no matter where he works, as long as he needs to use similar products in the future, he will definitely think of you in the past.
Third, while doing product after-sales service, there is a very important thing to remember to do well, that is, to give customers a greeting or blessing on a regular basis, so that customers can always feel the care you deserve as a friend. Thoughtful. There are many festivals in China. Every time you give a warm greeting and blessing to your customers, you will feel that you are really caring about him, not doing it. Realize your sincerity, you can also get the sincerity and support of customers.
Maybe your customers are not more, but your customers can be more loyal. Pioneering is a new customer, it is better to retain an old customer.
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